jays9 Complete Terms and Conditions

The following terms are used with specific meanings in these terms and conditions. The definition of each term is provided below for the reader's convenience.

2.1 Age Limit and Legal Eligibility

To participate on the jays9 platform, a user must be 21 years of age or older. Use of this platform by minors is completely prohibited. jays9 may request proof of age documents at any time, and if satisfactory documents are not provided, the account may be suspended.

2.2 One Account Policy

Only one account is permitted per individual, household, IP address, or device. Creating multiple accounts is strictly prohibited and may result in all accounts and funds being confiscated.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information will result in immediate account closure and any winnings earned will be considered void. If any information changes, the support team must be notified without delay.

• Your real name, date of birth, and correct contact information must be provided at the time of registration.
• Transferring or selling account ownership is prohibited.
• Operating an account on behalf of a third party is not permitted.
• Payment methods registered in the user's own name must be used.

3.1 Security and Password

It is your responsibility to keep your login information completely confidential. Do not share your password with anyone. If unauthorized access is suspected, change your password immediately and notify our support team.

3.2 Account Balance and Transactions

Funds in your account are held by jays9. Any discrepancy related to balance must be reported to the support team without delay. jays9 reserves the right to correct any balance displayed incorrectly due to a technical error.

3.3 Inactive Account Policy

If an account has no login or transaction activity for 12 consecutive months, it will be marked as inactive. jays9 reserves the right to deduct a maintenance fee for inactive accounts. However, the account can be reactivated at any time if the member contacts us.

4.1 Approved Payment Methods

jays9 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Users must transact from an account registered in their own name. Deposits or withdrawals from third-party accounts are not permitted.

4.2 Minimum Deposit and Withdrawal Limits

• Minimum Deposit: ৳200 (for all methods)
• Minimum Withdrawal: ৳800
• Standard Withdrawal Time: 5-30 minutes

4.3 Withdrawal Terms and Conditions

Before withdrawal, you must ensure that your account is fully verified. The applicable wagering requirements for bonus funds must be met before withdrawal. jays9 may request additional documents for any withdrawal request for security verification purposes.

4.4 Fraudulent Transactions

If a chargeback, reversed transaction, or fraudulent payment is suspected, jays9 may immediately freeze the account and notify law enforcement authorities. jays9 reserves the right to confiscate all funds in the account in such cases.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, if someone deposits ৳1,000, they will receive an additional ৳1,200 in bonus. The wagering requirement to withdraw this bonus is 15 times.

5.2 General Bonus Terms and Conditions

• Each bonus offer has a specific validity period, which will be stated in the offer notification.
• Bonus funds can be used for betting but cannot be withdrawn directly.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• Wagering on certain games may count at a different percentage; this rule will be stated on the promotions page.
• The minimum deposit condition must be met to take advantage of a bonus.
• Each promotion applies once per user, per household, or per IP address.

5.3 VIP Program

The jays9 VIP program has four tiers. Members' tiers are determined based on their activity:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

Consistent participation and staying active on the platform are required to advance to a higher tier. jays9 reserves the right to change VIP criteria.

5.4 Bonus Abuse

If any user creates multiple accounts strategically or uses other dishonest methods with the intent to abuse bonus benefits, jays9 reserves the right to cancel all bonuses and close the associated accounts.

6.1 Random Number Generator (RNG)

All games on the jays9 platform use certified and independently tested random number generators. This ensures that the outcome of every game is completely random and not predetermined. Fair play is part of our core principles.

6.2 Game Cancellation and Technical Errors

If a game remains incomplete due to a technical issue, jays9 may decide to refund the wager amount or restart the game. jays9 reserves the right to cancel any winnings incorrectly displayed due to a software error.

6.3 Game Provider Terms

Games from many well-known providers are available on jays9, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. Each game follows its own rules and payout structure. It is recommended to read the rules of the relevant game carefully before playing.

6.4 Betting Limits

jays9 reserves the right to set individual or overall betting limits. A maximum bet limit per round may apply when using a bonus, which will be stated in the promotion terms.

The following activities are strictly prohibited to maintain the fairness and security of the jays9 platform:

• Creating or managing multiple accounts.
• Using fraudulent information or identity to obtain bonus benefits.
• Hacking, cheating, or unauthorized access to games or software.
• Playing games using automated bots or software.
• Collusion — improper coordination among multiple players.
• Money laundering or flow of illegal funds.
• Harassing or misconduct toward other users.
• Exploiting platform errors or vulnerabilities.
• Placing bets in the name of or on behalf of a third party.

8.1 Data Collection and Use

jays9 collects users' personal information solely for the purpose of providing services, verifying identity, and fulfilling legal obligations. Information is not sold to third parties. Please visit our Privacy Policy page for more details.

8.2 SSL Encryption

All information is protected through SSL encryption technology. Payment details are processed via a secure gateway and are not stored on our servers.

8.3 KYC and Verification Process

jays9 may ask users to submit a national identity card, passport, or other government-issued documents when required. These documents will be used solely for identity verification purposes and will be stored securely.

9.1 Service Disruption

The service may be temporarily unavailable due to technical maintenance, internet connectivity issues, or unforeseen circumstances. jays9 is not liable for any losses or missed opportunities that occur during such times. We always strive to ensure minimal disruption.

9.2 User's Own Responsibility

Online gaming carries financial risk. Users make their own conscious decisions to place bets and are solely responsible for the financial consequences of those decisions. jays9 is not liable for any financial loss incurred by any individual as a result of using the service.

9.3 Third-Party Services

jays9 is not directly responsible for the quality or reliability of game providers, payment gateways, or other third-party services. However, we always work with trusted and reputable partners.

10.1 Cancellation by jays9

jays9 may close an account without notice if the user violates the terms and conditions, engages in fraudulent activity, or is involved in prohibited activities. In such cases, any pending bonuses will be cancelled and the original deposited funds may be returned subject to verification.

10.2 Cancellation by the User

A user may request to close their account at any time by contacting our support team. Any remaining balance should be withdrawn before the account is cancelled.

10.3 Self-Exclusion at the Request of Responsible Gaming

If a user feels that gaming is affecting them negatively, they may request self-exclusion or the setting of limits. Please visit our Responsible Gaming page for more details.

jays9 reserves the right to partially or fully modify these terms and conditions at any time without prior notice. Updated terms will take effect as soon as they are published on the website. Continued use of the platform after any changes will be considered as the user's acceptance of the new terms.

For significant changes, jays9 will endeavour to notify members via their registered email or through the platform. Please keep your email address up to date in your account.

12.1 Complaints Process

If you have a complaint about anything, please contact our 24/7 live chat support first. Our team provides assistance in Bengali and most issues are resolved quickly.

12.2 Formal Complaints

If the issue is not resolved via live chat, please send a detailed complaint by email. Include the subject of the complaint, the relevant date and time, the transaction ID, and the expected resolution. We aim to provide an initial response within 24 hours.

Contact address: [email protected]

12.3 Applicable Law

These terms and conditions and any disputes related to them will be governed by applicable international gaming laws and regulations. Users are responsible for complying with the local laws of their own country and region.