jays9 Privacy Policy Your Information Is Safe and Secure

Introduction and Scope

jays9 ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy explains in detail our commitment and practices regarding the collection, storage, processing, and protection of your personal information.

By using the jays9 website, mobile version, or any related services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

This policy applies only to individuals aged 21 or older. If a minor uses our services, we do not collect their information, and upon becoming aware of this, that information will be deleted immediately.

This privacy policy may be updated at any time. In case of changes, we will publish a new date on this page, and for significant changes, a notification will be sent to the registered email.

What Information We Collect

jays9 collects various types of information for the purpose of creating your account, providing services, and ensuring security. The types of information collected are described below:

3.1 Registration and Identity Information

Full name and username
Date of birth (for age verification)
Email address
Mobile number
National ID card or passport information (for identity verification)

3.2 Financial and Transaction Information

bKash, Nagad, Rocket, Upay account information (only the portion required for transactions)
Bank account number (for withdrawals)
Deposit and withdrawal history
Bonus and reward records

3.3 Technical Information

IP address and device identifier information
Browser type and version
Operating system
Session logs and page visit information
Cookies and local storage data

3.4 Gaming Activity Information

Gaming history and betting records
Preferred games and categories
Session duration and frequency
Win and loss statistics (for responsible gaming monitoring)

Purpose of Data Collection

jays9 uses your personal information only for legitimate and necessary purposes. We never store data unnecessarily.

Core Purposes

Account Management: Ensuring registration, login, password recovery, and account security.
Service Delivery: Playing games, processing transactions, and providing bonuses.
Identity Verification: Preventing fake identities and fraud.
Financial Security: Preventing money laundering and ensuring legitimate transactions.
Responsible Gaming: Identifying excessive gaming patterns and providing timely assistance.
Customer Support: Resolving issues and providing 24/7 support.
Service Improvement: Conducting analysis to enhance user experience.
Security Monitoring: Detecting and preventing suspicious activity.

Data Sharing and Disclosure

jays9 never sells your personal information or discloses it to third parties for advertising purposes. However, in the specific circumstances below, we may share information on a limited basis:

Permitted Sharing Circumstances

Payment Processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive only the information necessary to complete transactions.
Technology Partners: Technology providers for platform operations use limited and encrypted data.
Legal Obligations: We may be required to provide information upon a court order or a legitimate request from a government authority.
Fraud Prevention: Limited information may be shared with fraud detection agencies.
Your Consent: Information may be shared with specific third parties if you have given explicit consent.

For any information sharing with third parties, we ensure that the other party also complies with the same standard of privacy protection. We do not transfer any unnecessary information to third parties.

Cookies and Tracking Technology

jays9 uses cookies and similar technologies to ensure the proper functioning of the website and to improve your experience.

Types of Cookies

Essential Cookies: These are essential for maintaining login sessions and storing security tokens. They cannot be disabled.
Functional Cookies: Used to remember your preferences, language settings, and gaming experience.
Analytics Cookies: Used to understand which pages are used most. There is an option to disable these.

You can disable non-essential cookies at any time from your browser settings. However, this may affect some functionality of the website.

Data Storage and Security

The security of your information is our highest priority. jays9 keeps your data secure by following the highest industry security standards.

Security Measures

SSL/TLS encryption — all data transfers are encrypted
Database storage with AES-256 encryption
Two-factor authentication
Regular security audits and penetration testing
Restricted access controls — only authorized staff can access personal information
Automatic session expiry system

Data Retention Period

All necessary information is stored while your account is active. After account closure, financial records and transaction history are retained for a set period as required by legal obligations. After that, all personal information is securely deleted or anonymized.

If a security breach occurs, we will immediately notify affected users by email and take the necessary steps.

Your Rights and Controls

jays9 believes you should have full control over your own information. You can exercise the following rights at any time:

User Rights

Right to Access: You can request to know what information we hold about you.
Right to Rectification: You can request that incorrect or outdated information be updated or corrected.
Right to Erasure: In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
Right to Data Portability: You can request to receive your information in a structured format.
Right to Object: You can object to the use of your information for specific purposes.
Right to Withdraw Consent: You can withdraw previously given consent at any time.

To exercise these rights, contact our support team via 24/7 live chat or email. We will generally respond to your request within 30 business days.

Responsible Gaming and Data Protection

jays9 places the highest importance on responsible gaming. By analyzing your gaming behavior data, we provide you with timely assistance. This analysis is used solely for your protection and is never shared with advertisers or third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

jays9 reserves the right to update this privacy policy at any time. The policy may change due to service improvements, legal changes, or business needs.

For minor changes, only the date on this page will be updated.
For significant changes, a notice will be sent to the registered email 30 days in advance.
Continuing to use the platform after a change means accepting the new policy.

If you wish to view a previous version of the policy, please contact the support team.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request as quickly as possible.

Live Chat Support
24 hours a day, 7 days a week — assistance available in Bengali

Email
[email protected]

Response Time
Email requests are generally responded to within 1–3 business days. Data rights requests may take up to 30 business days.

To learn more, visit our About Us, Terms and Conditions, or FAQ page.